Terms and Conditions

These terms provide a practical summary of how Preloved.Kiwi operates. By using this website or placing an order, you agree to use the site fairly and to provide accurate information at checkout.

Preloved and consignment items

Many items sold through Preloved.Kiwi are second-hand, vintage, consigned or otherwise not brand new. Minor signs of wear may be present. We aim to describe each item clearly, but buyers should review photos, sizing and condition notes before ordering.

Orders and availability

• Items are subject to availability until an order is confirmed.
• If an item becomes unavailable due to an inventory error, we will contact you and arrange a suitable resolution.
• Prices are shown in New Zealand dollars unless stated otherwise.

Payment

Orders must be paid for through the checkout before dispatch or pickup confirmation. Payment services are provided by secure third-party providers. We do not intentionally store full card details on this website.

Delivery and pickup

Delivery costs and available options are shown at checkout where applicable. Pickup may be available by arrangement. Delivery timeframes are estimates and can be affected by courier networks, address details, weather or public holidays.

Returns and concerns

Please choose carefully, especially with sizing and condition on preloved items. If there is a problem with your order, contact us promptly with your order number and clear details. Nothing in these terms limits any rights you may have under applicable New Zealand consumer law.

Consignment enquiries

Items offered for consignment are reviewed at our discretion. Acceptance, pricing, commission, listing timing and return of unsold items may vary depending on item type, condition and current demand. Any specific consignment arrangement should be confirmed directly with us.

Fair use

Please do not misuse the website, attempt unauthorised access, submit false information or interfere with other customers' use of the service.